Why is Communication so important?

There are three items we will consider at this point.

* Voice - will encompass phone systems, voice-mail, and phone switch equipment.

* Email - Almost self-explanatory, this will cover Email servers and Web Mail.

* Wireless - covers both areas of Voice and Email. This can include cell phones and BlackBerry devices. Both of which are able to send/receive email as well as voice.

The reason for this being in the number two spot is the importance level. Almost always when someone cannot see or hear then that is a paramount concern.

Why is that? Typically, with most users "It's all about them." Have you ever had a user come to you during a problem time and say "Hey, I see you are having a problem. Can I help?" My bet is that you have not.

I do get users walking to my office to let me know of the problem and why is not it working.

So without further adieu. This subject ranks number two.

This site is dedicated to Network Management and empowering you to become more efficient but you need to know a little bit of history as it pertains to Communication issues. Typically, phone systems are not considered part of a computer network let alone the management side of it.

Why? In my opinion, that entire industry is off the mark. Meaning I do not know why they exist if they do not work to fill my needs.

I found out that phone companies and their manufacturing vendors do not offer routine upgrades to their software. It seems when you experience a problem the fix ALWAYS turns out to be "You need to upgrade to next higher version of software and that will fix the problem." Guess what. The software cost as much as it did or more than when it was installed.

Also, the phone companies do not let their customers know of issues or free upgrades. However, they will pick up the phone and invite you to see their latest product.

Enough of that. The reason we are at this point is that some bosses look at the equipment and say "That is a computer. You are responsible for that."